Your Privacy Is Our Responsibility

1.1 Information You Provide Directly

When you create an account on 8u88, we may collect the following information from you:

• Full name and date of birth (for age verification — access is permitted only for users aged 21+)
• Email address and mobile number
• Payment details — such as bKash, Nagad, Rocket, Upay or bank account information
• Identity verification documents (where applicable)
• Any information provided through customer support

1.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser version and operating system information
• Information collected through cookies and similar tracking technologies
• Logs of your activity on the platform (login times, game sessions, transaction history)
• Referral source and navigation patterns

1.3 Information Received from Third Parties

We may sometimes receive information from legitimate third parties, such as transaction-related data from payment providers (bKash, Nagad, etc.) or verified information from identity verification service providers. This information is used solely to improve the security of your account and the quality of our services.

2.1 Providing and Operating Services

8u88 uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and bonuses
• Providing customer support services (live chat and email)
• Personalising your platform experience based on your preferences
• Determining VIP membership levels and providing associated benefits

2.2 Security and Protection

We use your information to keep your account and financial transactions secure. This includes:

• Detecting and preventing unauthorised access or fraudulent activity
• Verifying account ownership
• Conducting security checks on suspicious transactions
• Enforcing responsible gaming policies and ensuring age verification

2.3 Communications and Notifications

With your consent, we may contact you regarding the following:

• Important account-related notifications and security alerts
• Promotional offers and bonus-related updates (for opted-in users only)
• Information about changes to our services or updates to this Privacy Policy

2.4 Legal Obligations

We may sometimes use or retain your information to meet legal obligations, resolve disputes, or enforce our terms. Disclosing information in compliance with lawful orders from relevant authorities is outside our control.

3.1 What Cookies Are and How They Are Used

Cookies are small text files stored on your device that help improve the functionality of our platform. 8u88 uses the following types of cookies:

• Essential cookies: Maintain your login session and the basic functionality of your account
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help evaluate platform performance and user experience

You can control or disable cookies through your browser settings. However, doing so may limit some functionality of the platform.

4.1 Policy on Sharing Information with Third Parties

8u88 never sells your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment providers: The minimum information necessary to process bKash, Nagad, Rocket, Upay, and bank transactions
• Technology service providers: Contracted companies responsible for operating and maintaining the platform, who are bound by strict confidentiality obligations
• Legal requirements: In response to a court order or a lawful request from a competent authority
• Fraud prevention: With relevant authorities when investigating fraudulent activity

4.2 International Data Transfers

Our servers and technology infrastructure may be located in various countries. When transferring data, we ensure that the receiving party maintains privacy protection standards equivalent to or higher than our own.

5.1 Technical Safeguards

8u88 has adopted industry-standard technical measures to keep your information secure:

• SSL encryption — all data transmissions are protected
• Two-factor authentication (where applicable)
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Tokenisation technology for payment information

5.2 Administrative Safeguards

Alongside technical measures, we also enforce strict security at the administrative level:

• Regular staff training on privacy and data protection
• "Need-to-know" access policy — only authorised staff can view relevant information
• A policy to notify users within a set timeframe in the event of a data breach

5.3 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after your account is closed, certain information may be retained for a set period due to legal obligations, financial records, or ongoing disputes.

6.1 Right to Access and Correct Information

As a user of 8u88, you have the following rights:

• Access: The right to know what information we hold about you
• Correction: The right to request that inaccurate or incomplete information be corrected
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Objection to processing: The right to object to the use of your information for specific purposes
• Data portability: The right to receive a copy of your information in a structured format

6.2 Right to Withdraw Consent

You may withdraw your consent to promotional communications at any time. Withdrawing consent does not affect the validity of any processing carried out before the withdrawal. Any requests relating to your rights can be sent to our customer support team.

6.3 Effect of Closing Your Account

You may request that your account be closed. Please note, however, that even after closure, certain information may be retained for a legally defined period for the purposes of financial transaction records, fraud prevention measures, and legal requirements.

7.1 Protection of Minors

8u88 provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we ever become aware that a minor has provided us with their information, we will take immediate steps to delete that information and close the account.

To learn more about responsible gaming, visit our Responsible Gaming page.

8.1 Notice of Changes

We may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The updated policy will be published on this page
• For significant changes, registered users will be notified by email
• Continued use of the platform after any changes will be taken as your agreement to the updated policy

We recommend that you review this page regularly.

8.2 Relationship with Other Policies

This Privacy Policy operates alongside our Terms & Conditions and Responsible Gaming Policy. In the event of any conflict, the provisions of this Policy shall apply.